Paperpal and Paperpal Prime Services
Paperpal offers free services and Paperpal Prime offers paid subscription plans on an annual, quarterly or monthly basis. It may be offered standalone or bundled with other offerings.
The service inclusions for each of these subscriptions may vary in each country. We have the right to modify the services included under Paperpal or Paperpal Prime at any time.
Prepayment Terms:
- The subscription for Paperpal Prime will be valid and Clients choosing these these subscriptions will be billed either monthly, quarterly or annually, depending on their chosen subscription. The card information provided by you during sign-up will be securely stored on the payment gateway and used to automatically charge the selected payment method at the start of each billing cycle.
- The subscription duration is fixed unless indicated differently at the time of allotment.
- Benefits included in this subscription can only be used while the subscription is active.
- Cancellation and Refunds:
- Clients can cancel their subscriptions at any point in time.
- If cancellation is done within thirty (30) days of purchase for annual subscription, and seven (7) days of purchase for monthly or quarterly subscription, Clients will be eligible for a refund. After the mentioned period, no refunds will be granted, and the subscription will continue until its expiry.
- Refunds, if applicable, will be credited through the same payment method used for the original transaction. The Client will have to return the original tax invoice, for the refund to be processed, wherever required.
- To cancel your subscription, please visit the Membership & Billing page in your account on the Site. You can reach out to hello@paperpal.com in case you need any assistance
Pay Later Terms:
- Paperpal Prime offers a pay later option for annual plan. Pay later option is available only for one-time payments for the Paperpal annual plan.
- This plan offers a grace period of 60 days, from the date of sign-up, for the annual plan, to make the payment.
- In this mode of payment, the proof of payment is to be submitted via Membership & Billing page within 60 days from the date of subscription.
- If payment is received within 60 days, a success email from hello@paperpal.com is sent along with the payment receipt.
- Automated reminder emails are sent 30 days, 20 days and 10 days prior to the payment due date, if the payment is not received within 60 days.
- The subscription gets cancelled automatically, if payment is not received within 60 days along with a cancellation email.
- In case you want to re-initiate the subscription, you can send an e-mail to hello@paperpal.com with proof of payment. Payment under pay later option can be made via bank transfer only. The terms and bank transfer details will be shared in the e-MNS invoice.
- Cancellation:
- There is an option to cancel the subscription only during the first 30 days, or until the payment is matched in the system – whichever is earlier.
- Any unused benefits on the date the subscription expiry will not be carried forward.
- Certain benefits like live events, etc., may be available for a limited period only during the subscription period.
- You may reach out to hello@paperpal.com for any further assistance